---
title: 'How can we help?'
url: 'https://presenteringest.com/help'
markdown: 'https://presenteringest.com/help.md'
date: '2026-10-20'
description: 'Guides for Presenter Ingest: booking presenter seats, setting up vMix Call, VDO.Ninja, Jitsi or WHIP, running presenters live, and help for presenters.'
---

Help centre

# How can we help?

Step-by-step guides for organisers and their presenters: booking seats, setting up each studio connection, running the day from live control, and getting presenters connected.

## [Getting started](https://presenteringest.com/help/getting-started)

What Presenter Ingest does, creating your account and booking your first presenter seats.

- [What Presenter Ingest does](https://presenteringest.com/help/getting-started/what-is-presenter-ingest)
- [Create your account](https://presenteringest.com/help/getting-started/create-your-account)
- [Book presenter seats](https://presenteringest.com/help/getting-started/book-presenter-seats)

## [Setting up seats](https://presenteringest.com/help/seats)

Each presenter's seat: their studio connection, slide clicker, private link and the details they see.

- [Seats and presenter links](https://presenteringest.com/help/seats/seats-and-presenter-links)
- [vMix Call](https://presenteringest.com/help/seats/vmix-call)
- [VDO.Ninja](https://presenteringest.com/help/seats/vdo-ninja)
- [Jitsi Meet](https://presenteringest.com/help/seats/jitsi-meet)
- [WHIP and SRT](https://presenteringest.com/help/seats/whip-and-srt)
- [GlobalCue slide clicker](https://presenteringest.com/help/seats/globalcue-slide-clicker)
- [Cliqer slide clicker](https://presenteringest.com/help/seats/cliqer)
- [Web request clicker: Companion, ProPresenter, vMix](https://presenteringest.com/help/seats/web-request-clicker)
- [Presenter contact and booking details](https://presenteringest.com/help/seats/presenter-contact-and-booking-details)

## [On the day: live control](https://presenteringest.com/help/live-control)

Run every presenter from one page: who's connected, banners, countdowns and cues.

- [The live control dashboard](https://presenteringest.com/help/live-control/live-control-dashboard)
- [Studio banners](https://presenteringest.com/help/live-control/banners)
- [Countdowns](https://presenteringest.com/help/live-control/countdowns)
- [Cues for one presenter](https://presenteringest.com/help/live-control/cues)

## [For presenters](https://presenteringest.com/help/presenters)

Send these to your presenters: their presenter page, the device check and what to do if something isn't working.

- [Your presenter page](https://presenteringest.com/help/presenters/your-presenter-page)
- [Check your camera, mic and speakers](https://presenteringest.com/help/presenters/check-your-camera-mic-and-speakers)
- [Troubleshooting](https://presenteringest.com/help/presenters/troubleshooting)

## [Your account and billing](https://presenteringest.com/help/account)

Extending bookings, auto-renew, billing details, invoices and deleting bookings.

- [Extend or reactivate a booking](https://presenteringest.com/help/account/extend-or-reactivate)
- [Auto-renew](https://presenteringest.com/help/account/auto-renew)
- [Billing details, VAT and invoices](https://presenteringest.com/help/account/billing-and-invoices)
- [Delete a booking, and how long we keep data](https://presenteringest.com/help/account/delete-a-booking-and-your-data)

Can't find what you need? [Send us a message](https://presenteringest.com/contact) and we'll help.

---

## Navigation

- Previous: [Contact us](https://presenteringest.com/contact.md)
- Next: [Privacy policy](https://presenteringest.com/privacy.md)
- Children:
  - [Getting started](https://presenteringest.com/help/getting-started.md)
  - [Setting up seats](https://presenteringest.com/help/seats.md)
  - [On the day: live control](https://presenteringest.com/help/live-control.md)
  - [For presenters](https://presenteringest.com/help/presenters.md)
  - [Your account and billing](https://presenteringest.com/help/account.md)